What can I return?
You may request returns for most items you buy from SharmaSoft.co, except those that are explicitly identified as not returnable. For details of time frame for requesting returns please refer to our returns policy.
Learn more about Return PolicyWhen will I get my refund?
Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 5-7 days after we receive and process your return. Refunds in form of cheques can take 10-12 business days to arrive via post. Refund in the form of Gift Cards can take 1 business day.
POD Refund to Bank Account via National Electronic Funds Transfer (NEFT)
For orders placed using Pay on Delivery as the payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT). You can update the details of the bank account where you wish to receive the refund in the Your Account section or from the Returns Support Centre when you are returning an item.
You will need to update following information to enable us to process a refund to your account:
The Bank Account Number
Account Holder's Name
General Returns Policy
The following general returns policy is applicable to all items sold on SharmaSoft.co. All items with the logo on the product detail page are Fulfilled by SharmaSoft(FRS). All non-FRS items are seller fulfilled.
In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
Was delivered in a physically damaged condition
Has missing parts or accessories
Is different from what was ordered
Is different from its description on the product detail page on SharmaSoft.co
Products marked as "non-returnable" on the product detail page cannot be returned. View the full list of non-returnable items.
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.
Only Fulfilled by SharmaSoft (FRS) items may be eligible for replacement. For more details, please refer About Free Replacements.
If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. SharmaSoft shall not be liable in any manner for any misuse or usage of such information."
In some cases, items may not be eligible for return, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.